A unified communications platform has the potential to completely renovate how your business runs. With flexibility and ease of use, migrating discussions to an easy to use software increases productivity and speeds along various projects. Of course, it’s important to fully utilize the features of your UCS, as many are different and come with their own unique features. To help, here are a few tips to get the most out of your UCS solution, regardless of the program used.

To get the most out of a UCS it’s important to understand how it works, back to front. There’s no better way to get a handle on a software platform than knowing how each feature works. For instance, if you use a Microsoft Office program, understanding how to use all of its various tools will allow a person to create the best possible product and ensure it’s best use. Once you’ve got the knowledge for using a UCS platform, you can truly unleash its potential.

The next tip is to make sure the workforce understands how to use the software. This can be done by doing the above (learning about the software), or by focusing on individual features. Not everyone will need to know the software inside and out, though at least a few should. When the core features are known, this helps people get the most by focusing on what’s needed.

Another tip is to funnel understanding into what the workforce needs to know. For example, if making video calls is a big part of daily business routines, then having that as an auto-feature will make for quick and easy communication between employees. If a business only does voice calls, then they can save time by foregoing utilization of video calls or other communications.

It’s important also to have as many windows open as necessary to truly utilize a UCS’ flexible features. Software will typically include things like where a person is location wise, when they made their last call, if they’re on break, how they can best be reached and so on. Features will of course vary from software to software, and it’s up to you to decide which features exactly you want enabled.  By customizing the product, you speed up the process of understanding and ultimately get staff using a UCS that much quicker.

Another tip is to get the UCS working on mobile devices. Since these programs emphasize communication, having it on everyone’s smartphone, tablet, or other mobile hardware gives lots of power in terms of project management. Doing so allows employees to work on projects from any location, check files on the go and essentially keep contact no matter where they are. Such productivity is a powerful resource and one that should be used as often as possible.

A UCS is a real game changer for various companies because of how it connects everyone in the business. If you haven’t considered utilizing one of these powerful tools, now’s the time to do so.